Ice Cream in the post ! Does that really work?
Yes, absolutely! With the magic of dry ice and recyclable insolation it is now possible to post ice cream. Those marvellous people at DPD whisk our parcels away to reach you the very next day. But bear in mind that our parcels will only stay frozen for a maximum of 30 hours from dispatch so don’t order if you’re away in the Caribbean for 2 weeks.
Where do you deliver to?
Mainland UK (except highlands and islands, sorry)
When will I receive my order?
Your order must be in before 11:59pm on Sunday for delivery on the following Thursday.
Is there a minimum spend?
Yes, there’s a minimum spend of £24.99, this includes the delivery costs.
How much is delivery?
It’s included in the price
I’ve made a mistake can I change my order after payment?
If you contact us on firstname.lastname@example.org we will do our best to rectify any mistakes you have made so long as your delivery has not been despatched.
What flavours are available?
We’ve started with quite a wide range of flavours, all tried and tested on our customer in our shop. The Celebration Range is made up of 8 gelato ice creams and 1 vegan flavour. They are all based on cakes/desserts. Our individual pots are our in store favourite flavours, 14 in all, 10 gelato ice cream and 4 vegan flavours
What happens if I’m not at home when it arrives?
Your parcel will be left at your house, or a specified safe place. The courier is instructed NOT to take the parcel away. So again please ensure that someone is going to be home, especially if you’re sending a treat to a friend, before you order.
Can I send a gift to a friend?
Of course, that’s what Hooray’s is all about. Celebrations and sharing with friends. Whether it’s a birthday, christening, engagement, wedding or anniversary, a new home or school, being away from you for the first time, congratulations on an achievement or Thank YOU, or simply to say I love you, I miss you or thinking of you or to make someone SMILE! There’s a myriad of reasons why Hooray’s is the perfect gift to send as a treat to someone special.
What should I do with the dry ice?
As per the instructions on the envelope which holds the dry ice. DO NOT OPEN – dry ice can cause serious injuries and burns. Simply leave the envelope out on the side, out of the reach of children (or anyone else who may be tempted to check out what’s inside!!) . The dry ice will evaporate and you simply dispose of the envelope in your usual waste bin.
My order’s arrived and I’ve got a problem?
Oh no, sorry to hear you’ve got a problem with your order. Please do not call our shop they wont be able to help with this one. Please email us with details and photographs of your delivery and we’ll do our best to sort it out. Email us at email@example.com with the word “PROBLEM” in the subject box.
Are your products vegan/vegetarian?
We do offer vegan and vegetarian options, take a quick look at our flavour pages to check them out.
How do I find more allergen information?
Our ice creams are all made in the same kitchen, so we CANNOT guarantee that any of our flavours are completely allergen free.
How do I store Hooray’s gelatos and sorbets.
You’re probably thinking this is an odd one, but believe it or not we have had people put their gelato ice cream in the fridge and complain that it melted, so just to be clear IT MUST BE STORED IN A FREEZER at -18 C . DO NOT REFREEZE.